In 2023, NCBA launched Change the Story, our sustainability strategy that strengthens our commitment to integrating responsible, ethical, and sustainable business practices across our operations and value chain. This approach ensures we future-proof our business while making a positive impact—because it’s the right thing to do.

We recognize the impact of environmental, social, and governance (ESG) factors on our business performance and the broader society.

To develop a meaningful strategy, we conducted a rigorous materiality assessment by engaging stakeholders, conducting in-depth research, and building capacity across the Group to align our business objectives with societal impact.

As a result, we established 5 key pillars and 15 commitments aligned with the ESG framework, UN Sustainable Development Goals (SDGs), and Sustainable Development Impact Disclosures (SDID).