Job Overview

This role is for providing the first level of support for Digital banking solutions, Core banking as well as the Banking auxiliary systems. The bank has adopted this role to ensure stability in the existing and the new banking platforms CIB/RIB/Pamoja web and Pamoja application, to name a few.

Preferred Qualifications

• A Bachelor’s degree in Computer Science, Information Technology or related field.
• Minimum 5 years’ experience with 3 years in a managerial role within a large highly digitized organization designing, implementing and managing mission critical systems.
• Certification and experience implementing best practice frameworks e.g. COBIT, ITIL preferred
• Database and development skills will provide advantage to the role
• Windows Linux, Unix operating support skill will be added as an advantage to the role
• Four years’ experience in Digital Application support in medium to large organizations.
• Hands on and practical knowledge in use of RDBMs e.g. Oracle, MS SQL,
• Working experience in a bank or other financial services organization.
• Experience in Management of Support Contracts, RFP’s and Third-party support providers.
• Experience in development at entry level will be an added advantage

Desired work experience

• Enterprise architecture, road mapping and future proofing technology platforms against dynamic and emerging business requirements
• Leadership to nurture and sustain employee satisfaction, and to manage changes.
• Performance Management to optimize employee productivity
• Organization development to effectively structure the operations of IT Application frameworks and support for optimal performance.
• Knowledge and experience in modern practices for IT Applications architecture and operations in medium to large banks to provide guidance on quality improvements and strategic changes
• Technical skills to effectively perform or guide performance of Application design and operations activities/tasks in a manner that consistently produce high quality of service.
• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.